Terms & Conditions

Our Details 

Seascanner.co.uk is a trading name of www.CRUISE.co.uk Ltd

www.CRUISE.co.uk Ltd is a company registered in England and Wales. Our registered office is Grosvenor House, Prospect Hill, Redditch, Worcestershire, B97 4DL

Terms & Conditions: Cruise only & fly cruises as sold by the cruise line

1.  NAMES

1.1 The passenger names given at the time of booking have been confirmed by you.

1.2 The spelling of the first name, middle name, and surname must match your passport exactly. 

1.3 Any changes will result in a charge to you from the cruise or tour operator (see cruise line terms and conditions). Please contact us as soon as possible.

1.4 If travelling with a child that has a different surname to the adults on the booking, some cruise lines require consent in the form of a notarised letter.

2. WHEN TO PAY YOUR BALANCE

2.1 Please check your specific balance due date which will be displayed on your booking confirmation email and in the My Trip area of our website.

3. YOUR FINANCIAL PROTECTION

3.1 ABTA licence - we are a member of ABTA (Association of British Travel Agents) no.78024. This means your money is safe. If you are already on a trip, you will be able to continue as originally planned. ABTA will make sure you are never stranded abroad. In the event of financial collapse of any cruise line, airline, tour operator or any other provider, if you've not yet started your trip, you'll get your money back or where possible ABTA will make arrangements for you to continue with the planned trip.

4. CONTRACT / LIABILITY

4.1 All bookings accepted by Seascanner.co.uk and arrangements made are subject to the booking conditions imposed by the principals. The principals are the cruise operators, airlines and any other supplier.

4.2 Your contract is with the principals defined above. All tickets, vouchers and coupons are issued by Seascanner.co.uk in their capacity as Retail Agents for ATOL Holders, upon the express condition that Seascanner.co.uk is not liable to any passenger for loss, damage, delay, injury, cancellation, or any additional expense, suffered by any passenger whatsoever, or any cause beyond Seascanner.co.uk control shall be occasioned by Seascanner.co.uk or any of its officials, agents or representatives.

4.3 The total liability of Seascanner.co.uk shall not exceed the total payment received from the client in respect of any booking.

4.4 Some cruise lines have restrictions enforcing there must be at least 1 adult of 21+ years of age named in each cabin booked. If you submit a booking through seascanner.co.uk that doesn't meet these requirements, the cruise line will reject the booking. In these circumstances we will issue you a full refund for the rejected cabin.

4.5 It is your responsibility as the customer to check what is and isn't included at the time of booking. Seascanner.co.uk only states what is included when booking, so anything not stated at the time of booking is not included. An example of this would be flights. If there is no mention of flights when booking your cruise, then flights are not included and you will need to arrange your own.

4.6 It is your responsibility to check the itinerary before booking. Please note that not all cruises start and end at the same port. If this is the case for your cruise, you will need to make your own way to the port and/or back home. Seascanner.co.uk is not responsible for arranging your way to/from the port and will not be held liable for any costs you incur for arranging this travel.

4.7 In rare circumstances, a booking may fail on our website. Your booking may have failed if your Seascanner reference is displayed as "Pending" or "N/A". This is due to Seascanner.co.uk being powered by live pricing and live availability which are constantly changing. In these instances, we will do our very best to try and get you the cabin type you selected at the same price. However, if this is not possible, we will contact you with two options. Option 1 will be to choose a different cabin which may come at a surcharge. Option 2 will be a full refund. Seascanner.co.uk will not be held liable for any other costs incurred as a result of your booking failing to be placed with the cruise line.

5. TICKETS AND LUGGAGE LABELS

5.1 Your tickets will be available online approximately 7 days before your departure date.

5.2 Instructions on how to download and print your tickets will be on your cruise lines website

5.3 If you have booked any of the following cruise lines, then your tickets will arrive via email or post: MSC, Seabourn

6. WHAT'S INCLUDED/NOT INCLUDED

6.1 If you have booked a cabin on a "GUARANTEE" (GTEE or GTY) basis, this means you will be allocated any cabin in the grade booked (where specified) or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship. All cabins booked through Seascanner could be obstructed or offered with a partial view. Please refer to the cruise line's website for further information on whether or not the cabin you have selected will be obstructed as Seascanner will not be held liable for this.

6.2 If your booking includes any "ONBOARD CREDIT” per cabin or per person, "FREE CAR PARKING, FREE COACH OR RAIL TRANSFERS" these will be specified on the Seascanner.co.uk booking confirmation email.

6.3 Flights are included (and provided by the cruise line) only if stated on the Seascanner.co.uk website at the time of booking. If there is no mention of flights during the booking process and on your booking confirmation email, then flights are not included and you will need to arrange your own way to the cruise and/or back home. Seascanner.co.uk will not be held liable for customers failing to check if flights are or aren't included with their booking.

6.4 Transfers are included (and provided by the cruise line) only if stated on the Seascanner.co.uk website at the time of booking. If there is no mention of transfers during the booking process and on your booking confirmation email, then transfers are not included and you will need to arrange your own way to the cruise and/or back home. Seascanner.co.uk will not be held liable for customers failing to check if transfers are or aren't included with their booking.

6.5 Onboard spending money amounts displayed on each cruise line's offers will vary by cruise date and duration booked, and are not combinable with any other offer or discount.

6.6 MSC Cruises Fares: When booking an MSC Cruise, you have the option to choose from various fares. It's important to note that the fare you choose at the time of booking cannot be changed after this. For example, if you booked "Choose & Cruise" but wanted to change to "Choose & Cruise w/ Drinks" or any other fare, then you would be unable to do so. Customers are still able to add on a drinks package with MSC Cruises post-booking but this comes at a higher cost compared to when booking it upfront when they are discounted. When booking either the 'Choose & Cruise w/ Drinks' fare, 'Early Booking w/ Drinks' fare, 'Get The Best w/ Drinks' fare or 'Exclusive Rate w/ Drinks' fare, all guests in the same cabin must book the fare w/ drinks. Adults will receive the Premium Extra Drinks Package. If you are cruising as a family with one or two children in your cabin, then they will receive the soft drinks package as part of this promotion. Drinks packages added to a standard fare after booking will incur a higher charge. It is your responsibility to ensure you book the right fare. No rebates will be offered if you book the incorrect fare.

7. GRATUITIES

7.1 If you have pre-paid gratuities, these will be specified on the Seascanner.co.uk booking confirmation.

7.2 If your booking confirmation email does not state that you have pre-paid gratuities then you will be subject to the relevant cruise line service charge fees. These fees are typically added to your onboard account and are paid off at the end of your cruise. If you do not wish to pay the service charge that the cruise line has proposed then you will have to speak to the reception once you are onboard your ship.

8. TRAVEL INSURANCE

8.1 Cruise lines require passengers to have comprehensive travel insurance that includes specific cruise cover. Your policy should also include medical cover for COVID-19. Failure to obtain appropriate insurance will result in you being denied boarding by the cruise line.

9. PASSPORTS & VISAS

9.1 It is the responsibility of all passengers to have a full valid passport with you when you travel, which is valid for 6 months after the return date. For further information, contact the Passport Office on Tel: 0300 222 0000 or visit https://www.passport.gov.uk/

9.2 If travelling within the EU: Prior to leaving the EU, the UK government issues passports for 10 years plus any extra months of validity left on your old passport. Since leaving the EU, those extra months are no longer valid for travel within the EU, so your issue date becomes more important. To check if your passport is valid for travel within the EU, visit the passport checker provided by the home office: https://check-passport-for-travel-to-europe.homeoffice.gov.uk

9.3 We would strongly recommend visiting the Foreign and Commonwealth Office website https://www.fco.gov.uk/en/travel-and-living-abroad for all the latest travel, health and VISA information if you are travelling to a destination outside the EU or the World Travel Guide https://www.worldtravelguide.net.

9.4 It is your sole responsibility to check in plenty of time before your holiday as entry visas or permits may be necessary for certain destinations and it is the responsibility of the individual traveller to obtain. 

10. HEALTH, PREGNANCY & VACCINATIONS

10.1 You must inform us prior to booking of any medical conditions, pregnancy or disabilities that could affect your ability to complete your travel arrangements. You must also update us of any changes to your health if they occur prior to your cruise.

10.2 It is especially important to check in plenty of time before your holiday, so please contact your G.P. practice nurse or travel health clinic for relevant health & vaccination requirements for your chosen destinations or check online at https://www.dh.gov.uk/travellers.   

11. DINING ARRANGEMENTS

11.1 Your meal sitting & table size (where specified) will have been requested at the time of booking. Please be aware that these are on a request basis and not guaranteed. However, the cruise line will do all they can to accommodate every request.

12. SPECIAL REQUESTS

12.1 Any special requests (where specified) will be passed on to the cruise line at time of booking. Please be aware that these are on a request basis and not guaranteed. However, the cruise line/operator/airline will do all they can to accommodate every request.

13. AMENDMENTS

13.1 The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line.

13.2 Seascanner.co.uk reserves the right to make an amendment charge of £25 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible - again, please refer to the terms & conditions of the cruise line).

14. CANCEL & REBOOKING TO A DIFFERENT CRUISE WITH THE SAME CRUISE LINE

14.1 If you wish to transfer to a new cruise AND it is possible, subject to the terms and conditions of the Cruise Operator/Supplier, the Cruise Operator/Supplier will charge an admin fee.

14.2 In addition to this fee, Seascanner.co.uk will charge an admin fee of £25 per person (or minimum £50 per cabin). 

15. CANCELLATIONS & REFUNDS

15.1 Your cruise line deposit & Seascanner.co.uk booking fee/deposit are non-refundable. Your booking fees (not credit card charges) will be waived and any monies paid will reduce your cruise line balance as long as you do not cancel your booking.

15.2 Cancellations incur a Seascanner.co.uk fee of £50 per person.

15.3 Cancellations can only be processed with written or email authorisation from the passengers travelling. If your booking is cancelled Seascanner.co.uk will withdraw any discount given.

15.4 These charges are made in addition to any charge made by your Cruise Operator/Supplier which is detailed in their terms & conditions.

15.5 Any refunds are subject to terms & conditions of your travel insurance policy. Please retain your Seascanner.co.uk booking confirmation, as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim.

15.6 Any applicable refunds may take a number of weeks to process and are subject to the relevant cruise line providing a refund to Seascanner.co.uk.

15.7 Black Friday '£1pp deposit promotion' The £1pp deposit promotion is only valid on new bookings with MSC Cruises, based on 2 people sharing a cabin, single supplements apply. Promotion has already been applied to all applicable MSC Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under the £1pp deposit promotion with MSC Cruises, you will be liable for the full cancellation charges from MSC Cruises. For example, on a 7 night cruise, the MSC Cruises cancellation charges would be £100pp if you are yet to pay the final balance. Once the final balance has been paid, these charges rise. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.8 Black Friday 'Up to 20% off promotion' Up to 20% off promotion is only valid on new bookings on select sailings made between November 21st 2022 until 30th November 2022. Discount has already been applied to all applicable cruises. We reserve the right to withdraw the promotion at any time and without notice. 

15.9 'Up to 15% off all cruises promotion' This promotion is only valid on new bookings on select sailings made between 12th May 2023 and 31st May 2023. The discount has already been applied to all applicable sailings which can be found on the Seascanner website. Discount amount varies per cruise and cabin type. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice.

15.10 'Up to 11% off P&O Cruises' This promotion is only valid on new bookings on select sailings made between 12th May 2023 and 15th May 2023. A 5% discount has already been applied by P&O Cruises to the 'was price' and up to an extra 6% discount has already been applied by Seascanner. Discount amount varies per cruise and cabin type. Discount is only valid on Select Price and Early Saver bookings on departures on or after 13th May 2023 to 29th December 2024. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice.

15.11 'Enter JULY50 at checkout to save an extra £50 off your cruise' This offer from Seascanner is valid on new MSC Cruises bookings made between 25th July 2023 and 31st July 2023 on sailings of 7 nights or longer.  To receive the extra £50 off customers must enter the code JULY50 on the 'Customisation' or 'Personal Details' page at checkout under 'Add coupon code'. £50 off is per cabin and applies to all cabin types. If you fail to book with the coupon code, you will not receive the extra £50 off discount. The coupon code cannot be added after booking. No rebate will be offered if you fail to book with the coupon code and Seascanner.co.uk will not be liable for any charges that result from the customer booking without the coupon code. This offer is subject to availability and can be withdrawn at any time without notice. Offer excludes exclusive rate cruises. Other exclusions apply.

15.12 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 27th July and 31st July 2023 on selected 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. For example, on a 7 night cruise, the Princess Cruises cancellation charges would be £50pp if you are yet to pay the final balance. Once the final balance has been paid, these charges rise. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.13 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 21st September and 25th September on 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.14 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 26th September and 1st October on 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.15 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 26th October and 31st October on 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.16 'Book your Princess Cruise with a £1pp deposit!*' The extended £1pp deposit promotion from Seascanner is only valid on new bookings made 1st November 2023 and 2nd November 2023 on 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.17 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 22nd November 2023 and 27th November 2023 on applicable 2024 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.18 'Book your Princess Cruise with a £1pp deposit!*' The extended £1pp deposit promotion from Seascanner is only valid on new bookings made between 28th November 2023 and 30th November 2023 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.19 'Book your Princess Cruise with a £1pp deposit!*' The extended £1pp deposit promotion from Seascanner is only valid on new bookings made between 1st December 2023 and 5th December 2023 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.20 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 14th February 2024 and 21st February 2024 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.21 'Book your Princess Cruise with a £1pp deposit!*' The extended £1pp deposit promotion from Seascanner is only valid on new bookings made between 22nd February 2024 and 29th February 2024 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.22 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 27th March 2024 and 2nd April 2024 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.23 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 20th April 2024 and 22nd April 2024 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.24 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 24th May 2024 and 31st May 2024 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.25 'Book your Princess Cruise with a £1pp deposit!*' The £1pp deposit promotion from Seascanner is only valid on new bookings made between 3rd July 2024 and 9th July 2024 on applicable 2024 and 2025 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

15.26 'Book your Princess Cruise with a £1pp deposit!*' The extended £1pp deposit promotion from Seascanner is only valid on new bookings made between 10th July 2024 and 18th July 2024 on applicable 2024, 2025 and 2026 Princess Cruises sailings. The £1pp deposit promotion has already been applied to all applicable Princess Cruises and you can view the deposit amount when you pay for your cruise. Not applicable to cruise bookings where the full balance is due. Exclusions apply and no rebates will be offered if you book a cruise that is not part of this promotion. We reserve the right to withdraw the promotion at any time and without notice. If you wish to cancel a cruise under this £1pp deposit promotion, you will be liable for the full cancellation charges from Princess Cruises. Please contact us to find out what the cancellation charges would be for your cruise if you wish to cancel your booking under the £1pp deposit promotion.

16. DISCLAIMER

16.1 Every effort has been made to ensure all the information on the website is correct, however Seascanner.co.uk cannot be held responsible for any errors and omissions.

17. CALL RECORDING

17.1 Calls are recorded for training, marketing & quality purposes.

Terms & Conditions: Package holidays operated by Seascanner

Key Points

You can make changes to your booking in certain circumstances. We make a charge for this. We can change or cancel your booking. We'll pay you compensation in certain circumstances. 

We are responsible to you for providing your holiday but there are legal limits. 

We are a member of ABTA & hold a CAA ATOL license, which provides protection for your money. 

Your package holiday booking is with www.CRUISE.co.uk Ltd (trading as Seascanner.co.uk)

18. Your holiday booking 

18.1 A booking is confirmed as soon as we issue our Booking Confirmation with a cruise line reference inside. This booking is made on the terms of these booking conditions. When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. 

18.2 All package holidays are subject to availability at the time of booking. 

18.3 A booking can only be made by a person aged 21 years or over. All passengers who, at the time of departure, are under the age of 21 years must be accompanied by a responsible adult. If traveling with a child and only one parent is present, please be aware that you must have the permission of everyone with parental responsibility before that child can be taken abroad. You automatically have parental responsibility if you're the child's mother, but you still need the permission of anyone else with parental responsibility before you take the child abroad. A letter from the person with parental responsibility for the child is usually enough to show you've got permission to take them abroad. You might be asked for the letter at a UK or foreign border. The letter should include the other person's contact details and details about the trip. If you are a single parent but your family name is different from the child's you are advised to travel with evidence of your relationship (eg a birth certificate) and a divorce or marriage certificate. You should also check the requirements of the country you are traveling to as they may have additional specific requirements and the age limit up to which a person is considered a child may vary. 

18.4 The passenger names given have been confirmed by you at the time of booking. The spelling of the first name and surname must match your passport exactly. Middle name/s may also be required. Any changes will result in a charge to you from the cruise or tour operator and Seascanner.co.uk. Please contact us as soon as you have received your confirmation.. 

19. Health & Safety 

19.1 Pre-Existing Medical Conditions and Your Ability to Participate (including pregnancy): You must advise us before booking if you do have any disability, pre-existing medical condition, pregnancy or have any special requirements which may affect your holiday and provide details in writing whenever any change in the condition or disability occurs. If there are any changes to passengers conditions or health, you must notify us prior to travel. If you have not notified us of any medical conditions or pregnancy prior to booking, we will take this as confirmation that you do not have any and are currently fit to travel on the package you are booking. Please note that many destinations may be unsuitable for those who use a wheelchair, scooter or have a lack of mobility and/or have dietary or medical requirements. However, we can discuss creating a tailor-made itinerary for your level of mobility and may ask you to complete a short questionnaire. On our tours with guides, they are unable to offer additional assistance to passengers with limited mobility and help will need to be provided by whoever the passenger is traveling with. We may request that you provide a letter from your doctor confirming your fitness to travel. Please also make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveler is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, the Tour Operator and/or Seascanner.co.uk reserves the right to exclude them from all or part of a trip without refund.

19.2 Your Health: It is essential that you visit your GP or a travel clinic well in advance of travel, preferably at least six weeks ahead, to make sure that you have taken all the necessary health precautions. Some vaccinations require more than one visit with a period of weeks between injections, and some may be incompatible with certain medicines or medical conditions. It is therefore important that your own individual medical history is taken into account. For up-to-date medical advice you may wish to use the Medical Advisory Service for Travellers Abroad (MASTA) www.masta-travel-health.com, the NHS website www.fitfortravel.nhs.uk or NaTHNaC www.travelhealthpro.org.uk

19.3 Special Dietary Requirements: Special diets should be disclosed to us before booking. However, it is not always possible to expect special diets to be catered for in some of the destinations we feature. We will advise the cruise line/operator/airline/hotel of your request but we cannot guarantee their availability. If you have an airborne nut allergy you must make us aware at the time of booking as most airlines require this information in advance of travel. Please note that all special meals for flights must be requested at least 48 hours in advance.

19.4 High Altitude: Your itinerary may include sections where the altitude exceeds 10,000 feet (3,048 metres). For example, Cuzco in Peru is 11,152 feet (3,399 metres). If you suffer from circulation, heart or respiratory problems, we advise that you consult with your doctor before confirming your booking

19.5 Mosquito Bite Avoidance: In many tropical countries, mosquitoes can spread diseases such as dengue, chikungunya, West Nile, malaria, yellow fever and Zika virus. It is essential that you seek medical advice prior to travel, and especially if you are pregnant or have an underlying medical condition. Whilst traveling there are several simple measures you can take to reduce your risk of infections spread by mosquitoes which include wearing suitable clothing, covering up at times of day when mosquitoes are active, use insect repellent on exposed skin, and use a mosquito net if sleeping in unscreened accommodation. It is important to seek prompt medical attention if you have a fever or display any other symptoms. If you become unwell on your return, make sure you tell your doctor about any trips abroad you have taken in the past year.

19.6 Government Travel Advice: The Foreign, Commonwealth and Development Office (FCDO) Travel Advice Unit monitors all overseas destinations and offers advice to British citizens. In order to be fully informed of safety issues, crime rates, political stability and local customs you can view the advice at www.gov.uk/foreign-travel-advice. We monitor FCDO advice carefully and on occasion may be required to cancel trips, re-route itineraries or make other changes to trips based on the warnings given. Any decision will always be taken in the interests of your safety and security and will be communicated fully with you.

19.7 World Travel & Cultural Differences: Many of our destinations are in parts of the world where attitudes, infrastructure, priorities, lifestyles, food types and cultures are very different from our own. This is often the very reason to visit the destination but certain aspects may be frustrating, disorientating or even stressful. A sense of humour can prove invaluable when traveling over rougher roads, waiting for a delayed aircraft/cruise/tour/transfer and communicating with hotel staff whose first language is not English. Airlines may change their schedules, roads may close and government regulations may alter. Should there be any changes to the travel arrangements you have booked we will do our best to keep you informed of the situation prior to departure, and we will of course assist with any issues that arise whilst you are traveling. 

19.8 Health & Safety Standards: Every country has its own regulations and enforcement levels relating to health & safety standards. These do not always match the very high standards we are used to in the UK. The health and safety of our customers is of paramount importance and we are continually working to assess and improve the services we provide.

19.9 Security: Opportunistic crime such as pick-pocketing is unfortunately a fact of life in many destinations. Use your common sense when walking around, make use of hotel/cruise safes where available, and leave all but essential valuables at home. We suggest carrying a photocopy of your passport separately from the original document, purely as a back-up. 

19.10 Additional Assistance: If you're in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

20. Passport, Visa & Immigration Requirements 

20.1 Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. You must hold a passport which is valid for at least six months following the return date of your trip. Failure or inability to obtain all required visas for whatever reason does not entitle you to cancel without paying the applicable cancellation charges.

20.2 It is especially important to check in plenty of time before your holiday as entry visas or permits may be necessary for certain destinations and it is the responsibility of the individual traveler to obtain. 

21. Insurance 

21.1 It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for pre-departure cancellation from the policy issue date. This will therefore provide cover should you have to cancel your trip for an insured reason such as illness or serious accident. We strongly recommend that you and all members of your party are adequately insured, providing financial protection against unforeseen circumstances. Cover should include medical expenses, as well as repatriation, in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation. If you are undertaking any sports or adventurous activities on your trip, including trekking, you should also make sure that your policy covers these. Please also ensure you read the policy conditions and exclusions. The type of trips we create and the requirements of Seascanner.co.uk clients vary greatly. If you have not purchased travel insurance through us, alternative insurance arrangements should be made for all passengers traveling and you must notify us with the policy details. 

22. What's Included/Not included 

On Your Cruise 

22.1 If you have booked a cabin on a "GUARANTEE" (GTEE or GTY) basis, this means you will be allocated any cabin in the grade booked (where specified) or higher. You will normally receive a specific cabin number when the cruise tickets are issued or at the latest, when you board the ship. All cabins booked through Seascanner could be obstructed or offered with a partial view. Please refer to the cruise line's website for further information on whether or not the cabin you have selected will be obstructed as Seascanner will not be held liable for this.

22.2 If your booking includes any "ONBOARD CREDIT” per cabin or per person, "FREE CAR PARKING, FREE COACH OR RAIL TRANSFERS" these will be specified on the Seascanner.co.uk booking confirmation email.

22.3 Flights are included only if stated on the Seascanner.co.uk website at the time of booking. If there is no mention of flights during the booking process and on your booking confirmation email, then flights are not included and you will need to arrange your own way to the cruise and/or back home. Seascanner.co.uk will not be held liable for customers failing to check if flights are or aren't included with their booking.

22.4 Onboard spending money amounts displayed on each cruise line's offers will vary by cruise date and duration booked, and are not combinable with any other offer or discount.

22.5 If you have pre-paid gratuities, these will be specified on the Seascanner.co.uk website and booking confirmation.

22.6 If the Seascanner.co.uk website and  your booking confirmation email does not state that you have pre-paid gratuities then you will be subject to the relevant cruise line service charge fees. These fees are typically added to your onboard account and are paid off at the end of your cruise. If you do not wish to pay the service charge that the cruise line has proposed then you will have to speak to the reception once you are onboard your ship.

22.7 Your meal sitting and table size (where specified) have been requested. Please be aware that these are on "a request basis" and are not guaranteed. However, the cruise line will do all they can to accommodate every request. 

Hotels, Tours and Transfers 

22.8 Hotel Room Configuration: There is often confusion over the terminology used for bed arrangements (e.g. single, double, twin) in hotel rooms, and this can vary considerably from country to country. If you have specific requirements please let us know after you book. We will endeavor to confirm your preferred configuration wherever possible but please note that all rooms are allocated at the discretion of the hotel and cannot be guaranteed. 

22.9 Transfers are included only if stated on the Seascanner.co.uk website at the time of booking. If there is no mention of transfers during the booking process and on your booking confirmation email, then transfers are not included and you will need to arrange your own way to the cruise and/or back home. Seascanner.co.uk will not be held liable for customers failing to check if transfers are or aren't included with their booking.

22.10 Any tours or excursions that are included will be specified on the Seascanner.co.uk website and on your booking confirmation. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.

Baggage 

22.11 Baggage: Whilst cruise lines & some scheduled airlines allow 1 bag (e.g. 23k p/bag), many internal flights have restrictive baggage allowances (regardless of the international sectors). Some trips also factor in coach/touring capabilities limiting to one large 1 bag per person. Please pack accordingly in a minimalistic way taking into account your overall trip comfort and enjoyment. If you need advice, please contact us.

22.12 Porterage: Some hotels may charge a local porterage fee. If this has been pre-paid, it will be specified on the Seascanner.co.uk website and your booking confirmation.

22.13 Local or Resort Tax: Some cities or resorts charge a tax that is only payable locally. This is not included unless otherwise specified on the Seascanner.co.uk website and your booking confirmation.

22.14 Special Requests: Any special request (where specified) has been requested. Please be aware that these are on "a request basis" and not guaranteed. However, the cruise line/operator/airline/hotel will do all they can to accommodate every request. 

22.15 UK airport hotels, car parking and lounges: We are able to arrange airport hotel accommodation, car parking, meet and greet services and airport lounge access in the UK, subject to availability. To arrange any of these services please get in touch with us.

23. Flights 

23.1 Flight Routing: The difference between a direct flight and a non-stop flight can cause confusion. To clarify, on a direct flight no change of aircraft is scheduled but touchdowns will be made en route either to refuel or to board or disembark passengers. On non-stop flights no change of aircraft is required and no stops are made en route. Exact details of your route will be given in your itinerary.

23.2 Flight Schedule Changes: Somel airlines may change their schedule at short notice. We will endeavor to inform you of any changes in advance of traveling but this may not always be possible. 

23.3 Baggage on Internal Flights: Where we include internal flights, many airlines do not allow us to pre-book baggage at the time of booking the flights, so this has to be paid for at time of check-in and will be your responsibility as we do not include this charge in the price. Please also refer back to Point 5.11 for restrictive allowance.

23.4 Seating: Most airlines now operate one of two main seating policies. The majority offer paid-for seating, with a smaller number maintaining a free-of-charge seating policy. Please contact us for details regarding the seating policy of the airline you are booked to travel with. More detail on each type of seating can be found below.

23.5 Paid-for Seating: The majority of airlines now offer you the opportunity to secure specific seats in advance of travel by paying an additional premium. Please note, this may not be possible on some group departures. In order to do this it is a requirement of the airlines that you have fully paid for your flight ticket. Once a flight ticket is fully paid for, amendment charges will apply should you wish to change your arrangements.

23.6 Free-of-charge Seat Requests: For the airlines that still maintain a free-of-charge seating policy, we will do all we can to try to reserve a specific seat for you. Please note, this may not be possible on some group departures. However, whilst airlines may allow us to make free-of-charge seat requests, they will not guarantee any such seat reservations. Most airlines now allow you to check-in online 24 hours ahead of travel and select or re-confirm free-of-charge seat reservations at this stage. If seating is important to you and you have been unable to check-in online, it is always best to arrive for your flight early. 

23.7 The Flexibility of Flight Arrangements: If fully flexible flight arrangements are important to you, please let us know at the earliest possible time in the booking process so we can include the most appropriate fare for you. We primarily use special 'inclusive tour' fares when we purchase your tickets from our operators/airlines and while these fares are very good value they can be inflexible in terms of changes and offer no refunds once the tickets are issued. If we use this type of fare then once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely new ticket should you wish to make changes.

23.8 Frequent Flyer Clubs: If you collect points through any of the airline frequent flyer clubs and wish to accrue points on your Seascanner.co.uk trip, please contact us to let us know so that they can choose an appropriate airfare where points can be awarded. Please provide your membership details and we will ensure that these are recorded against your flight reservation. If you wish to use your points to purchase flights then you will have to make these arrangements directly with the airline as we are not able to access fares in this way. If you do choose to do this please provide the flight details to us so we can ensure the ground arrangements match with your flights where applicable.

24. Paying for Your Holiday 

24.1 When you make your booking, you must pay a deposit or the full amount if the booking date is inside the balance due payment date. The amount of deposit due will depend on the individual holiday and the elements involved. The deposit amount is stated on the Seascanner.co.uk website prior to booking along with the date that the final balance payment is due if you are only paying the deposit when booking your package holiday.

24.2 The date when the balance of the price of your travel arrangements must be paid will depend on the elements involved in your cruise holiday package. This is because different suppliers will require full payment at different stages. Your balance due date will be confirmed at the time of booking on the Seascanner.co.uk website and will also appear on your booking confirmation. If the balance is not paid by the due date listed on your confirmation,, we shall cancel your travel arrangements at loss of deposit.

24.3 All payments must be made in pounds sterling. There is no charge to pay by Debit or Credit Card.

25. If You Cancel Your Holiday 

25.1 The person who made your booking (lead name) may cancel your travel arrangements at any time with written notification by recorded delivery letter or by email with consent from other passengers as applicable. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below): 

Cancelling 106 days or more before departure: Loss of deposit plus £50pp Seascanner.co.uk cancellation fee

Cancelling between 105 and 36 days before departure: 75% of the total package holiday cost plus £50pp Seascanner.co.uk cancellation fee (or loss of deposit if greater)

Cancelling 35 days or less before departure: 100% of the total holiday cost

25.2 The cancellation charges as set out above apply to all bookings except where a booking includes items or services where the supplier's cancellation charges exceed those shown above. Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking. 

25.3 In the event of cancellation by some but not all party members, additional charges may be payable (for example, where a twin or double room will only be occupied by one person). Any such additional charges must be paid at the time of cancellation or with the balance of the cost of the arrangements as advised.

25.4 You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances that are within our control. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office. Please note that if it is still possible for us to fully operate the package then no refund will be provided.

26. If You Change Your Booking 

26.1 If after the Seascanner.co.uk booking confirmation, containing a valid cruise line reference, has been issued, you wish to change your travel arrangements in any way, e.g. your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing by recorded delivery letter or by email from the person who made the booking with consent from other passengers as applicable.

26.2 The Cruise Operator/Supplier reserves the right to make any changes to your booking. Please refer to the terms & conditions of the relevant cruise line, a copy of which is available on request or online by visiting the cruise line’s website (for most Cruise Operators). Seascanner.co.uk reserves the right to make an amendment charge of £25 per person per change in addition to any Cruise Operator/Supplier charges for any voluntary amendments (if the amendment to any component of your trip is even possible).

26.3 Please note that some suppliers including scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% charge. We reserve the right to require the balance of the holiday price or any other sum due under the contract to be paid before we confirm the booking transfer. Where we do not impose such a condition, both the original passengers and the new passenger shall be responsible for the payment of any sum due to us and both shall also be responsible for obtaining any necessary travel documents. 

Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

27. If We Cancel Your Booking 

27.1 We reserve the right to cancel your booking. We will not cancel your booking after the balance due date except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. 

27.2 If your holiday is cancelled by us, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). 

27.3 Cruises: Occasionally cruises have to be cancelled or terminated early for unforeseeable circumstances that are beyond either our or the cruise operators control. In such circumstances, we have no liability other than to arrange to get you back to the UK at no cost to yourselves, which may be arranged directly by the cruise line or by ourselves. Cruise lines may make an ex-gratia payment in the form of a refund and/or vouchers to be used against a future cruise and we will pass these on to you when received. 

28. If We Change Your Booking 

Changes to the price

We can change your holiday price after you’ve booked in the following circumstances:

28.1 We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 

28.1 (i) You must do so within the time period shown on your final invoice.

28.1 (ii) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.

Changes other than the price

28.2 It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of airport, change of accommodation to another of the same or higher standard, changes of carriers, change of transfer type, amendments to tour itineraries which affect less than 15% of the overall holiday

28.3 The accuracy of Promotional Material: All information contained in any of our promotional material, e.g. advertisements, mailshots, website and e-shots, is based on information available at the time of publication. We reserve the right to change any information before your booking is confirmed and the amended information will then form part of your contract with us. Whilst every effort is made to ensure the accuracy and prices at the time of printing, regrettably, errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking.

28.4 We reserve the right to make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment which may include weather conditions. The Master of the Ship/Captain of the aircraft must at all times have concern for the safety of their passengers and crew and therefore has overriding discretion at all times to act as he/she sees fit. In no circumstances shall we be liable for any consequence arising from adverse weather conditions experienced during your holiday.

28.5 Onboard cruises, sea areas controlled by vessel traffic, schemes, canals, rivers and other navigable waterways may be subject to delay due to operational circumstances and/or requirements of local authorities. We shall have no liability whatsoever in respect of any such delay. The Master of the Ship has the right to alter the itinerary in any way he/she sees fit and we cannot, therefore, be responsible for any failure to meet arrival/departure times for any port of call.

28.6 If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. 

28.6 (i) We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled. 

26.7 We reserve the right to make changes to and correct errors in quoted prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. 

27. Our Liability to You 

27.1 You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. 

27.2 Our liability, except in cases involving death, injury or illness, shall be limited to what you would receive under English law in an English court. Our liability will also be limited in accordance with and/or in an identical manner to 

27.2 (i) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking.

27.2 (ii) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. 

27.3 You can ask for copies of the travel service contractual terms or the international convention. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be published at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. 

27.4 If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn't apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday.

NB this entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. 

28. Protecting Your Money 

28.1 We provide full financial protection for our package holidays.

28.1 (i) For flight-based holidays this is through our (www.CRUISE.co.uk Ltd) Air Travel Organiser's Licence number 3385 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 OYR, UK, Tel: +44(0)333 103 6350 email claims@caa.co.uk. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected and where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren't able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 

28.1 (ii) When you buy a package holiday that doesn't include a flight or if your booking includes a cruise cabin only, protection is provided by way of a bond held by ABTA Ltd, 30 Park Street, London, SE1 9EQ. 

29. ABTA 

29.1 We (www.CRUISE.co.uk Ltd) are a Member of ABTA, membership number V4689. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at the following website: http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint, it will not determine how your complaint should be resolved.

30. Complaints 

30.1 If you have a complaint about any of the services included in your holiday, you must inform our resort representative or if no representative is available, then you must contact us as soon as the problem arises. 

30.2 If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department, Seascanner.co.uk (Cruise.co.uk), Grosvenor House, Prospect Hill, Redditch, B97 4DL, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA. 

31. Law and Jurisdiction

31.1 This booking is governed by English Law, and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.